…how to participate in a live webcast

system requirements. faq. contact support

Presentations start automatically when you open the GigTV Player. If the presentation is live you can join before it begins or after it has started. The GigTV Player includes separate controls to navigate and adjust the video and slideshow portion of a presentation based on your preferences.

You can also interact with the presenter through polls and Q&A.

 GigTV Player Requirements


  • Microsoft Windows 10, Windows Server 2008 (requires the Desktop Experience), Windows 8, Windows 7, Windows Vista
  • Microsoft Edge, Microsoft Internet Explorer 8.0 or later, Mozilla Firefox, or Google Chrome
  • Adobe Flash may be required for older browsers
  • Broadband Internet connection


  • Windows 10, 8.1, or 8
  • Microsoft Edge or Internet Explorer 10.0 or later
  • Wi-Fi connection


  • Mac OS X 10.5.7 or later
  • Apple Safari, Mozilla Firefox, or Google Chrome
  • Adobe Flash may be required (viewers will be prompted to install this when attempting to view a presentation)
  • Broadband Internet connection


  • iPad
    • iPad (3rd generation and higher), iPad Air, iPad Air 2, or iPad Mini (1st generation and higher)
    • Apple iOS 8.0 or later
    • Apple Mobile Safari™
    • Wi-Fi or cellular data connection (3G or higher)


    • iPhone 5 and higher, iPod Touch (5th generation or higher)
    • iOS 8.0 or later
    • Apple Mobile Safari
    • Mediasite Mobile App (free download available from the Apple app store; not required for iOS 10+)
    • Wi-Fi or cellular data connection (3G or higher)


  • Android™ 4.4 or later
  • Chrome browser
  • Wi-Fi or cellular data connection (3G or higher).


  • GigTV supports on-demand and live presentation playback on Linux. The majority of testing was done against Ubuntu, but other Linux distributions should work as well. In order to play back GigTV content we recommend the following:

BLACKBERRY (on-demand only)

  • BlackBerry OS 10+
  • PlayBooks for QNX devices
  • BlackBerry browser

To ensure you can participate in a live webcast, please complete these steps:


If viewing on a PC, we recommend using Chrome as your browser for the best viewing experience.

If viewing on a Mac, we recommend Firefox 12+ or Safari 4+.

iPad & iPhone viewers can watch via Safari using a 3G/4G connection or via a wifi network.

If you have an older iPhone, you will need to download the ‘Mediasite Mobile App’ and be connected to a wifi broadband or 3G/4G cellular network to view live webcasts. Download the iOS app here.

Android viewers can watch via Chrome Mobile.


Microsoft Silverlight is required for some older browsers. If you don’t have Silverlight already installed, you will be prompted to install it, or browse here to download directly and install.

Some browsers will prompt you to activate Silverlight. This must be done before the player will load the video. If you don’t see the prompt right away, look for a Plug-in Blocked message in the address bar. Find the option to Activate or Allow to Run Silverlight. Additionally, you can permanently allow Silverlight to run, select Always allow this plug-in.


If using Internet Explorer as your browser, make sure you have at least Internet Explorer 9 installed on your system. Download IE here.


Test your connection speed & media player in advance – click here.


Test a webcast on your system in advance – click here.

Sending questions

You may have the opportunity to ask speakers a question during the live webcast. If so, click on the SPEECH BUBBLE icon    beside the timeline in the lower right corner of the webcast player. Please include your name and email address. If we don’t get to your question during the webcast, we will respond after the event. If the webcast stops at any time, try refreshing your browser.

Frequently Asked Questions

I already registered for the event via the organisation running the webinar, why is the webinar system saying I’m not registered?

The webinar system isn’t linked to the organisers registration system. Please enter your details to get access to the webinar. For further info, please read our support article

Why doesn’t the presentation appear?

If you are using a pop-up blocker, configure it to allow site pop-ups.

Why don’t I see Video in the video window?

The presentation may be audio only, or you may not be using the correct browser version.
You can also try updating to the latest version of Flash Player. Some networks block video for security reasons. Try connecting via a mobile network instead.

Why can’t I hear audio?

Check that the computer you are using has speakers.
Check your volume control. There are three areas you may find volume controls:
* Player volume: Look for this icon inside the GigTV Player.
* Computer volume: Adjust the volume slider and confirm that Mute is not selected.
* External computer speakers(optional): Your speakers may have a volume

Need support?

Click here or email